Política de reembolso

Refund Policy

Because our floral arrangements are perishable products, we do not accept returns once an order has been delivered. If your order arrives damaged, incorrect, or has a quality issue, please contact us within 24 hours of delivery at ventas@floreriatulipan.com so we can offer a replacement or another appropriate solution.

For any questions regarding returns, please contact us at ventas@floreriatulipan.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including perishable products such as flowers and plants, custom or personalized orders, personal care products, hazardous materials, flammable liquids, or gases. If you have any questions about a specific item, please contact us.

We also do not accept returns on sale items or gift cards.

Exchanges

The fastest way to receive the item you want is to contact us within 24 hours if there is an issue with your order. If your request is approved, we may provide a replacement at our discretion.

Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: ventas@floreriatulipan.com